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REFUNDS POLICY

At the American Friends Association, we are committed to transparency and integrity in all our transactions, including donations made through our website. We strive to ensure that every donation is used effectively to support our mission of building a better world together. However, we understand that there may be instances where a donor wishes to request a refund.

1. Eligibility for Refund:

Donors may request a refund within 3 days of making their donation.
– Refund requests must be made in writing and sent to our designated email address or mailing address.

2. Circumstances for Refund:

We will issue a refund if a donor made an error in the amount of their donation or if the donation was made fraudulently.
– Refunds may also be granted in exceptional circumstances, such as technical errors in processing the donation or instances where the donor believes their donation was not used as intended.

3. Refund Process:

Upon receiving a refund request, our team will review the request and the circumstances surrounding it.
– If the request is deemed valid, we will initiate the refund process within 14 business days.
– Refunds will be issued using the same method of payment used for the original donation, unless otherwise agreed upon.

4. Communication:

We will communicate with the donor throughout the refund process, providing updates on the status of their request.
– If additional information is required to process the refund, we will promptly request it from the donor.

5. Deduction of Processing Fees:

Please note that processing fees incurred by the American Friends Association in facilitating the original donation may be deducted from the refunded amount.

6. Contact Information:

Donors can contact us with any questions or concerns regarding refunds at [insert contact email or mailing address].

By donating to the American Friends Association, donors agree to abide by the terms of this refund policy. We appreciate the generosity of our donors and remain committed to upholding the highest standards of accountability and stewardship in all our financial transactions.